Japan Crate
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Shady company *STAY AWAY!!*
*2nd update* Well here we are in March, and did we ever get the replacement crate from their comment below? I'll give you two guesses and one doesn't count. NOTHING. NADA. ZILCH. This company is totally a scam and they LIE. Thanks for disappointing my daughter, jerks. *Update: Even shadier, they tried to get my review removed, even though they know it's true. smdh One plus, they did return my money. But guess what, that replacement that supposed already shipped weeks ago? I guess it didn't, because see their response saying they are NOW going to send a replacement on top of refunding (which they just did a couple days ago, well after my review). Seriously. Lies on top of lies. If our package ever arrives I will be shocked, but I will update.** I tried to give them the benefit of the doubt, but really shady experience. I ordered on 11/17 for my daughter for Christmas. The crate was supposed to be here Christmas Eve, but never shows up. Given the pandemic and all, I understand but then the shipping info also disappeared off the website??? When I reached out, they said it had been delivered. I'm like nah, and show me the delivery info. (Maybe it went to neighbor, wrong address, etc.) They refuse to show delivery info and instead say they'll send a replacement out(Jan 3rd). Okay, I reach out today (Jan 17th), asking where is the tracking info on the replacement shipment. Five emails back and forth where they keep insisting they sent me the tracking info, and I keep informing them they did not. Their email just said they sent the item, no tracking/shipping info. (And yes, I checked triple checked SPAM, etc.) Finally I say, look, if I don't get the tracking info in the next response, I'm cancelling the order and I want a refund. Next reply has tracking number---except it's for the old first shipment, dated 11.20.21! And interesting enough, that tracking number only shows 'label created', never sent anywhere. Still waiting to see if I get my money back. They act polite, but are really just giving you the runaround and wasting your time. :/ Feel bad for my daughter, she's wanted to try this for so long.