Affinity Water
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Needs to improve their performance on…
Needs to improve their performance on customer complaints and customer service which is far below expectation. I sent a genuine complaint to affinity water by email it was not replied to. I also made several calls about the same simple complaint it was not corrected. I applied for water and mistakingly sent them a Gas meter reading instead of water meter reading because the property has a communal water meter. When the landlord informed me about it and that I shouldn't have applied for water because, my water bill in included in the service charges I pay monthly hence, I sent Affinity Water email to inform them to cancel my application because it's not necessary as I don't need to as I already pay for the communal water meter bills monthly. Sadly enough that as I write have not done the cancellation yet. Maybe they want to charge me extra for reasons known to them. What an appalling and irresponsible customer service is this? This shouldn't take a minute for affinity water to go through their system and cancel and delete my application. They keep me on the phone explaining the same narrative everytime they send me a fictitious water bill without me having a personal water meter. Please improve on your customer service in this modern world. Regards.