Metro Bank
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I recently had a frustrating experience…
I recently had a frustrating experience with Metro Bank that I feel compelled to share. Although I’ve been a customer for several years, my latest interactions have left me seriously reconsidering my banking choices. First and foremost, the customer service was incredibly lacking. I attempted to resolve an issue with a recent transaction discrepancy and found myself on hold for over 1 Hour, only to be connected to a representative who seemed uninformed about my situation. After explaining my issue multiple times, I didn’t receive a satisfactory resolution; the staff member promised to follow up but never did. Additionally, I encountered difficulties with online banking. The website Glitchy and has limited access, making it nearly impossible to access my account information or complete transfers. After reporting this issue, I received a generic email response stating they were aware of the problem but had no timeline for a fix. This lack of communication is unacceptable for a financial institution in this day and age. Lastly, the fees associated with my account have become increasingly burdensome. Despite being a long-time customer, I have noticed multiple unexpected charges that I wasn’t properly informed about. Transparency in banking is critical, and I feel this aspect has been severely neglected by Metro Bank. Overall, my experience with Metro Bank has been frustrating and disappointing. I expect better service and support for my banking needs. Unless significant improvements are made, I will be exploring other options for my banking needs. I hope this feedback will be taken seriously and lead to some much-needed changes.