Anglian Water
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Anglian Water Meter system.
I have recently had installed ( I didn't ask for it}..a water smart meter by Anglian water. I checked my water usage regularly, and I noticed that I was using less water on a regular daily basis. {this was because I reduced my usage). So I asked the smart meter system to update my bills ,(,I pay monthly direct debit ) To cut along story short Anglian water increased my monthly payments??? Very strange. So I reduced to direct debit payments myself, on Anglian waters smart meter web page. It then stated I may not have paid enough to cover my usage?? The smart meter web page says I am in credit by around £20??? The web page even says I have used 17% less water than January AND February?? After reporting this to Anglian water costumer services via email,,they emailed me back saying I must have a water leak, or I've filled a pond or I have an new born child. They also sent a graph showing that I had used over a 1000 litres in one day (March}, Where they got this from I have no idea. On the day in question the usage showing was 184 ltrs?? Also I`m in credit by over £20 I do not have any water leaks. it seems to me Anglian water have full control over customers costing. I have asked for them to remove the smart meter and return to yearly readings,,manually. After telephoning this company about this matter they say I shouldn't ask the smart meter to update my usage and bills.?? Totally useless Why have the facility if they don't want customers to use it??, They had better sort out my bills correctly before I contact the ombudsman. Seems to me they just don't care. Makes me wonder, they reduce costs to the disadvantage of the customer. Further on to this review---. I had a wonderful pleasurable phone call, this lunchtime from a lovely lady. She works for Anglian water, at our local city branch of A W. After some discussion, and her explanation, we came to an happy agreement on my monthly direct debit payments. Thanks UNA. I still think the smart meter system, although very helpful,,,it is not 100% usable.