Anglian Water
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Jobsworth attitude making it impossible for me to manage my account
I’ve lived at the same house for 15 years, and paid the same bill for 15 years from the same bank account, and then for reasons as of yet to be determined Anglia water decided that they were going to change the named account holder to that of my mother who lives at a different address. I didn’t ask for that, and I very much doubt that my elderly mother would have asked for that either – but even if she did Anglia water would have had no business allowing the change since she was not named on my account. Anyway, Anglia water call centre refused to talk to me because I’m no longer the named account holder and they are now sending my bills to the wrong address. The gentlemen I spoke to at the call centre dug his heals in and absolutely refused to help because GDPR rules say he absolutely can’t – despite the total disregard Anglia water had to GDPR when the mistake was originally made. I asked him what to do, and he refused to advise, and he refused to let me make a complaint because I’m not the named account holder. I suggested that perhaps now I’m not the named account holder I should stop paying the bills and ask the judge to sort things out when Anglia water eventually take the householder to court (i.e. me). He said I could do that if I wanted, but he still wouldn’t help. I explained that my elderly mother was in no position to speak to him and say she was erroneously named as the wrong account holder (I manage her affairs). He again refused to talk to me. Good grief! I'm absolutely staggered at the jobsworth attitude, and I have no idea what to do next.