LOT Polish Airlines
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Beware! Your booking could cost you thousands!
Checked in with a trainee. He had a lot of trouble. Kept apologizing. Couldn’t print my boarding passes for my connecting flights. Said he would do it later at the gate. But we were kind and patient. He’s learning. Circled our gate on our boarding pass. My dad needed wheelchair assistance. The gate changed within a few minutes prior to boarding time. We did not know, did not get a notification. They did not post it on the initial gate screen. When we realized something was wrong, I ran to the proper gate, dad in a wheelchair. There was our plane, accordion passageway attached to it. The gate screen said now boarding in green and they wouldn’t let us on. Cancelled and called us “no-shows” and the supervisor yelled we should’ve checked the board. We were only three gates over. Very close by. They knew we were missing boarding passes, and that my dad had a disability and needed assistance. With these factors, you think somebody would’ve had the courtesy to at least come and find us. We were so close by. I could tell the trainee (young man) knew he screwed up. The look on his face when he saw us. He took off pretty quickly. No empathy, we begged to know what to do next. They even cancelled our connecting flights and we could’ve made one of them through another airline. They just assumed. This is costing somebody thousands of dollars and the plane was sitting there. The sign said “now boarding” in green. We strongly suspect they sold our tickets on standby. Our bags ended up in the armpit of the airport and it was the airport that helped us NOT LOT. They were totally unprofessional. They should be ashamed of themselves. I will avoid that airline and tell my story to anybody I can. When we went to go see what other options there were, we were told by customer service this happens quite frequently with LOT. They should be called ALOT for screwing people over ALOT.