John Shepherd Estate Agents
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AVOID THIS COMPANY
AVOID THIS COMPANY! - AVOID 17 CITY HEIGHTS 85 OLD SNOW HILL I am actually outraged by the audacity of these people. These letting agents are essentially money hungry robots and I should have known from the red flags I got from the company that I should have searched for an alternative apartment. To make it clear, the pictures I attached show the state of this property on the first day I arrived. And let me tell you I was shocked at the outdated, dirty appearance of the place which I unfortunately did not view before I signed this lease which was my mistake. The place is disgusting, the walls are dirty, the carpet is worn down and very discoloured, there were missing furniture parts, the amenities barely work, there are COCKROACHES in this place, the mattress is SOILED you will have to buy several mattress protectors, the tiles in the bathroom are BLACK, the toilet must be from the 70s, the flooring in the bathroom and kitchen are also worn down and extremely discoloured, there was NO cleaning done on my move in date, microwave - dirty, oven - 2 had to be replaced as stoves did not work, the cupboards were horrific, the FRIDGE EITHER FREEZES FOOD OR DOES NOT WORK, the natural smell of the apartment stinks, THERE ARE NO LOCKS ON THE DOORS, MOST OF THE HEATERS DO NOT WORK IN WINTER YOU WILL BE FREEZING, ceiling lights ARE LOOSE AND DO NOT WORK, the windows are DRAUGHTY, the couches are OLD, to conclude it was damn right EMBARASSING to even bring someone to this place without explaining this is a temporary situation. They also had the audacity to increase the rent and ask whether I would like to extend my stay. But the worst part of all, is upon leaving this place, this company attempted to charge ONLY ME £1000+ worth of damage even THOUGH I lived with an unhygienic flatmate who had been there for 3 years. The charges got brought down to £320, but they have made unauthorised payments on my card - and NOT ATTEMPTED to contact the other tenant. Keep in mind, the things they attempted to charge me for, I.E THE WALLS and MISSING CHAIRS, were ISSUES they had before I signed. I will put this down to inexperience, I will definitely take more serious note of red flags when dealing with such money hungry agencies who are quick to charge tenants and slow to fix problems of their own property. Rajak Ali and Melissa Canon I found to be really unhelpful and dismissive of my complaints about this place. They obviously showed no compassion or care as it was not them who had to live in a disgusting property like this. They are more interested in making their jobs easier and brushing off concerning issues. As a new tenant, I have been made to pay all charges for this unfortunate place. I have yet to hear back on why the have not pursued the other tenant either. The bright side is that I will no longer need to deal with this inhumane money-thirsty company and I have learned a valuable lesson. To avoid the hassle, avoid these people. I will make sure to continue spreading the word so as many people know.