News Parfums
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AVOID Do not waste your time ....or…
AVOID Do not waste your time ....or money. Terrible, maybe even fraudulent. 48 hr order placed on the 26th June...., by the 7th July, still no sign of order. Tracking said it was still in transit, since the 1st July. Contacted News Parfums...Roxane answered, basically said it HAD been delivered, when the tracking still said it was in transit. After 16 emails I was told that an investigation was now in place as my parcel had been damaged and that's why it was not delivered...but, yes I would have to wait another 3 weeks before they would consider a refund. I reminded them that I had a contract with News Parfums not some delivery company but they are still insisting they can hold onto my money and are refusing a refund. Leaving me with no choice than to contest the payment with my card provider .... disgusting and infringement of my rights under the Online Consumer Protection Act.....looking at their other reviews, it would seem a common theme yo blame the courier company for non delivery, in reality they should not be allowed to trade online....BEWARE You stated that the problem is caused by the carrier, that is something between you and the carrier...IT HAS NOTHING TO DO WITH ME. They can take 3 years or 3 weeks to respond after your request for an 'investigation'...it makes no difference to me, you have an obligation to refund me the order total, an obligation that is laid down by law. I placed an order with you, not Mondial Relay...you are continuing to hold my money illegally. And this seems to be a common theme within your reviews....you should not be allowed to continue trading. UPDATE 11/08/2025 Was told to wait 20 days on the 18th July while they 'investigate' with their courier service before they refund my money. No correspondence, no contact, NO MONEY RETURNED...THIS IS OUTRIGHT FRAUD.....DO NOT USE, THEY SHOULD NOT ALLOWED TO TRADE