Browns Restaurants
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Non-delivery of Browns giftcards
This is about the Browns giftcard service. When I queried non-delivery I received an automatic reply stating that there was a problem with dispatch - but cards ordered before 8 December would be dispatched by the 13th. Since I placed my order after the 8th it is highly unlikely that my card will arrive in time for Christmas. The really annoying thing is that they've been aware of this problem since Black Friday (26 November). If they'd posted this information on their website I could, I suppose (they do not cover this point in their email) have avoided the delay by ordering an e-card rather than a postal one. My advice? If you're thinking of treating someone to a meal at Browns, remember that their meal could be a very long time coming. Oh yes, and if you're waiting for a reply to your email expect to twiddle your thumbs for 10 days. They do not give a central phone number - only those of their restaurants - neither do they have an instant chat option. Update. Was given the central phone number by a very helpful person at Browns Bristol. It is: 0121 4984000. But automated message just gives same information as in automated email. You can leave a message but won't get through to a real live person. Final update. The giftcard has now arrived. Thank you Browns - but what a trying few days you've given me.