Amtico
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Really poor
Really poor experience to be honest. As a company that pride themselves on reputation of a superior and somewhat exclusive product, the communication and service is far from. I am a flooring retailer. I wanted to enquire about a project using their product. The lady at the customer service phone line gave me a number of my local rep to call. It wasn't my local rep. It was someone that runs the North East when I am South East. He took my details and said he would get back to me with someone that DID cover my area. I didn't hear back. I then called again and spoke to the same lady only to be told that they had a shuffle round, that she didn't really know who was in charge of my area and that I should call another rep who she knew didn't cover my area but would be more helpful than the first rep I spoke with. No answer, message letf. No response. I am a reputable and upcoming retailer with a showroom and have won plenty of business awards, its not as if they are dealing with some 'man in van' operation. It is really disappointing that I seemingly had to chase them to even enquire about setting up an account. As of yet (3 days later) I am still none the wiser and have been left with a sour taste at the mention of Amtico. I expected more and will take my projects elsewhere to manufactures that value my business enough to even ask about it!