Conveyancing Direct Property Lawyers
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Beyond incompetent!
Beyond incompetent! DO NOT USE THIS COMPANY. They caused unnecessary hold ups, taking over a month to reply to queries that's if you could actually get hold of them. Would not answer emails or calls and quite often the phone would ring out and drop calls when trying. Also will not answer the phone after 5pm despite saying they are open until 7pm. We were recommend to use this awful company by our estate agent, under the guise that it would expedite our purchase and it would all be in house. What a joke that was! Nearly six months later and we are nowhere near completion. Given that we are purchasing a probate property with no chain, we've only just had our searches done. If your agent does recommend them - firstly run, but also read the small print as chances are they are getting a hefty incentive payment for recommendations. They are not legally trained and if you require anything that is "off script", they will duck, dive and deny that it is possible to be done. Likewise all of our legal documents were emailed from them in MS Word and not in PDF format, which meant that they could easily be amended (as by the looks of they have no idea about using tracking changes) - something I've never seen done in all of my professional career. Due to the holdups, and lack of communication we have reported them to the legal ombudsman and to the society of licenced conveyancers. There is no way that a company with this level of incompetence should still be operating. It appears from a number of reviews that several other people have had similar terrible experiences with them. Please do not use them and save yourself the stress, frustration and delays that we had to go through.