Energy Ombudsman
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Lengthy complaint against EDF.
I lodged my complaint against EDF with Jennifer. After months, of not being listened to by EDF, she listened and advised me of what I should expect as a customer. Months of frustration, anger and upset just disappeared. She advised that I could contact her at any time for help/advice and gave full contact details. I submitted quite a lot of evidence which if I had any criticism about the Ombudsman service it would be this procedure, it was not so easy. After a length of time I was contacted by a new handler, Ross and he gave me a full explanation as to how he had arrived at his decision and what I should now expect from EDF. Obviously, the decision was in my favour and he gave me advice about what was realistic compensation which I accepted. As a result, a problem that had been ongoing for 2 1/2 years+ was now at an end and fully resolved. Both case handlers were excellent and hugely professional throughout. Had the decision not gone in my favour, I would still rate the service and the 2 case handlers as excellent.