Southall Travel
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Avoid the managers
Avoid the managers - Raymond and Clive!! Worst company I’ve ever dealt with, lies followed by lies and more lies! Booked a holiday for next week and paid over the phone. Was told it had been finalised and I’d receive tickets the next day. Then the next day I got a phone call saying the holiday price had doubled so I would now need to transfer another £2k. Which of course I was shocked by an said no. They said they couldn’t do anything and I asked to speak to a manger. 12 phone calls , 6 emails and 12 hours later I’ve still not been able to speak to any manager. Keep telling me I’ll get a call back and no one ever calls. I’ve finally given up and asked to send my money back to me to which they’re now saying that will take 4 business days! I’m flying in 3 days so need my money back to book elsewhere. Absolute joke of a company, the agents lie about everything! Prices of holidays etc , they all tell fake names and lie about managers being in or gone home. Then promise a manager will call back just to get off the phone themselves. Honestly the worst company I’ve ever dealt with - missold me a holiday at completely fake price, took my money and now making me jump through hoops to get my money back