HA
Hainan Airlines
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no English Speaking. a nightmare
no english speaking unable to provide solutions in delay situations i was in shanghai pudong. on 17 june. had my flight at 21 and they delayed at 3 am of following day. my connecting flight would be lost. they told me yes with smile.no solutions provided. no help. no one english speaking. no help i book by myself another flight and i asked the person to write some notes in order not to figure NO SHOW. she told me she didnt know what no show was. such incompetent staff they cant assist passengers. they don t know what is "no show". lost refund due to their incompetence. they don t have any alliance their aircraft are no better than air china food also is no better than other. dont take this company