john ellis

Feb 2, 2024

I called at 10:30pm to request an…

I called at 10:30pm to request an emergency appointment for my dog, Information of prices and Payment were rammed down my throat before actual questions about my dogs condition. i arrived there at 11pm to a totally empty waiting room then waited about 40mins in the none existent queue. The VET "Jonathan" then came out and we followed him to a room, I explained that my dog had been ill for 4 days and had been at my VETS for treatment inc Xrays - Blood Tests, tablets, and had been placed on fluids twice over a two day period but every test came back as negative and all ok. The vet Jonathan then explained he was planning on doing all that again even though i had fully explained that all tests came back negative and had already cost over 1k, i said a scan was needed to check if his bowel was twisted or blocked as my dog couldnt eat or keep down any water - his exact reply was " its 12pm so am i going to do a scan at this time of night - i dont think so" even though my Dog was shaking terribly and panting in pain and simply could not stop being sick, he was actually sick at the vets feet. he explained that if i left him he would re-do the blood tests. Re-do fluids and would possibly scan him tomorrow if his colleagues agreed ??? TBH im not sure this guy was even a VET, he was dismissive / Rude and showed absolutely no warmth or care for my Dog in any way. During my time in the room he didnt even look at my Dog, when i asked him why he was going to RE-DO the tests that my VET had already done he said " im not saying i dont believe you but i need to do my own assessment" - Or in other words he wanted me to spend another thousand pounds to get get me back to exactly where i already was ??? Long story short - I left with my Dog even though he was in a very poorly state and i nursed him all night myself with a view to take him back to my VETS this morning - this guy is in the wrong profession, he is Rude and dismissive and has absolutely no empathy for animals or the concerns of their owners, he did explain that there was 1 scan he was prepared to do if i admitted my dog and i asked if this would show if there was any blockage in the bowel and to my shock he said " Probably Not" - I do have to admit that i then in turn was also quite direct myself in my response to him - I then left with my DOG - I did not pay as he did absolutely nothing, he didnt even look at my Dog so there was no way i was paying the £260 they wanted for the privilege of sitting in their waiting room for 40 mins and meeting this absolute clown, No wonder the place was completely empty when i arrived as they are an out of hours Vet that does zero out of hours treatment - I would genuinely never go there again and i would also actively advise others not to either - This place is a JOKE ,,, on a positive note the lady on reception was very professional and friendly