Travelocity
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Travelocity is a nightmare to deal with …
Travelocity is a nightmare to deal with - the reps have no clue what they are saying, will accuse their customers of lying even when the customer offers to provide the information to them. They do not access info from their own website to provide better assistance. They hide fees and charges on their page - you have to click little links or scroll all the way down which should be information provided to you before booking. All fees and costs should be disclosed when viewing a hotel room. They show once price then all of the hidden fees and deposits etc., are not provided on the same page where you input your cc info, which is deceptive. The prices for airfares may seem low but come with a whole bunch of restrictions and the travel insurance is a waste of money. Then they offer you a hotel for 50% which turns out to be the same price if you booked it directly from that hotel, so no savings at all. In the event the airline cancels the flight. If you do call customer service you will get a guy name John in the Philliphines who is reading from a script, barely knows what he is talking about and using ambiguous words like if, maybe, sometimes to not answer questions directly. This company is a mess.