Energy Locals
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Zero responses from customer service.
I joined Energy locals in October 2023 and did not receive a bill in November. When I didn’t receive one in December either I contacted them through their Messenger service to find out what the problem was. I got an initial response that I was on billing hold. The agent I dealt with didn’t know why but said she was following it up. After a week I had heard nothing so I sent a new enquiry. That was 5 working days ago and at time of writing I have had zero responses to my (now multiple) requests for an update on the situation. I will stay with the retailer because I am entitled to credits for staying with them through Tesla but would not recommend them to others at this point due to the por level of communication. I have a smart meter and am on the Tesla energy plan.