Conveyancing Direct Property Lawyers
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Terrible, do not use
We decided to go with this solicitors as they were part of the same company as our estate agent. From the beginning it was really difficult to contact the person responsible. We lost our buyer for unknown reasons and when we found another buyer the solicitors were even worse. We were assigned to one solicitor, then this solicitor left and we were never notified and we had no idea who took over the case. The solicitor sent requests to the wrong council, I told the manager about this and he said it was not true (I have confirmation from the other councils about the solicitor requesting the information) so the manager was not being truthful, wasting a whole month in the process, so something that started in May, we only completed last week (October). All the information required from the council was requested by me, all the chasing and getting information from different sources was done BY ME and to this day I have never spoken to the solicitor assigned to me by phone as he never returned my calls. He decided to request the funds for my purchase when the paperwork was not ready to proceed, causing my sellers to organise moving arrangements and therefore loose the money on this when the completion did not take place. This also required for the funds to be returned to the bank, to then request them again when completion was ready. When I asked WHY the funds were requested on the first place if we were not ready and I did NOT give my approval, the answer from the member of staff was "I do not know the answer, he did not leave any notes" as he was on holiday. I requested her to leave a note for him to ring me first thing in the morning once he was back to discuss this and he never did. Absolutely terrible service, I would NOT RECOMMEND this company. Shockingly after all this, and while doing the work for them, they charged me full price.