Energy Ombudsman
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Lack of accountability to obtain the facts
Although the Case Manager was professional and helpful, I specifically asked that a copy of the report prepared and submitted by the Morrison’s engineer who attended our property to inspect and remove the faulty gas meter be obtained by way of evidence. The engineer confirmed that the meter had developed a fault and continued to clock up usage even after it had been disconnected. He said that he would be stating this in his report as the meter was clearly faulty. I requested that the Case Manager obtain this report several times but it was ignored and not taken into consideration for the final decision. This was very disappointing as we had turned the gas supply off at the mains, kept meticulous records and yet usage continued to clock up even when we were away from the property and on holiday. The Energy Ombudsman ruled in favour of Eon Next who were dreadful and unprofessional throughout. It was a stressful and pointless exercise.