Bridge Motorcycles
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All customer service should be this way!
It's reasonably easy to be great at customer service during the sale. When things go wrong though you find the true metal of the organisation you're dealing with. For me, this is where Bridge really nailed it. I bought some heated gloves back in December that started playing up a couple of months ago. The young lady I spoke to on the phone set the tone for what would be excellent service from start to finish. She explained well the procedure for me to return the gloves to the store and what would then happen and when. Great communications throughout and after a check my gloves were replaced. No fuss, no need to chase or call to ask what was happening, all completed within the original timescale. Can't find fault with any of these interactions. Thank you.