HSS ProService
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Terrible experience.
Terrible experience. My team had a job in the Stoke area so I went on google maps find find the most local hire shop for a generator/drip tray which was HSS. I phoned the contact number, I ended up at a central call centre which was fine, ordered the kit for a Monday delivery. No issues. Monday came, a subcontractor who I'd never heard of turned up with no drip tray and an underpowered generator. (3KVA instead of a 4KVA). This was confirmed by the driver of this company over the phone. We sent this away as it wouldn't have powered our equipment properly and our client wouldn't have allowed us to use it without a drip tray anyway. Throughout the day we had numerous promises of calls back which never happened, promises the equipment would turn up which never happened, being left on hold for ages, sent cancellation charges, told we were liars (that we rejected a 4kva generator which wasn't true). I got an email from someone who I'd never heard of at lunch time from fulfillment@HSS (pro service) saying that the equipment would turn up between 2:05 and 3:05, that never turned up either. (I was speaking to another guy on the phone at the time of this email and he know nothing about this) I paid 2 technicians to stand around most of the afternoon and we are now really under pressure both timewise and financially on the job. To top it off I was promised a delivery between 8-10am and the next day, the generator arrived at 11am with hardly any diesel in. I'm still trying to get the cancellation charges removed and the refund for the original order as I had to pay again for the Tuesday delivery! There seemed to be 3 companies dealing with this throughout the day who weren't communicating with each other. Absolute nightmare. If you want a local hire company who you can order with directly, don't choose HSS. I won't be using them again that's for sure.