Justhost
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Money-back guarantee is a myth
I have been a long-term customer of JustHost, going back to 2010. Over the years, the company has grown but alas has not increased its server capacity and the frequency of crashes and incidence of my website being down have increased dramatically. Most often, the help desk informed me it was a server issue and would be resolved as soon as an update had been completed. It got to the point where I could no longer depend on the host and moved to another provider. At the time, I was eight months into a 36-month pre-paid contract and was reassured by the reassuring guarantee: "we are proud to guarantee a quality hosting experience or your money back." Well, don't believe that for a minute. After initially approving a refund, I was told that no refund was possible because I was beyond 30 days into my contract. In other words, JustHost commits to providing decent service for 30 days and thereafter, you get what they give you. I argued that I am not seeking a refund on the used portion of the contract, only the unused portion - but they refused to pay that. They also refused my repeated requests for an email address for their dispute team or a relevant manager and it took some firm words on my part to get the refund issue escalated, but I am not optimistic about a positive resolution. UPDATE: Persistence has paid off and JustHost has refunded the unused portion of my prepayment - but reluctantly and only after a few chat sessions. They still insist they had no obligation to grant the refund. Be warned: the hosting is unreliable, the support is useless and your money-back guarantee is a myth. In short, look elsewhere!