BR
Browns Restaurants
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Shopping in York yesterday
Shopping in York yesterday went to Browns for coffee and lunch restaurant busy but manageress found us a table and explained food service delays of 20-30 mins. we expected that as York is busy more so over Christmas period. Coffee was promptly served and food order taken however over one hour later food arrived with sincere apologies, we could see and hear her explaining to new customers about the delays and many people not willing to wait. The food was good and manageress said meal and coffee was on the house as we had been patient. She had remained exceptionally calm and polite throughout and we would continue to use this restaurant.