Energy Ombudsman
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Energy company's meter not giving readings nightmares
I was struggling with getting a correct bill after my gas meter didn't talk to them for 18 months but taking a dd amount every month. A new meter was fitted then they gave me a bill of nearlyv£2000 which they chased me for i complained they offered £100 off the bill and rung me so many times to ask me to close the complaint . I knew the bill wasn't correct asked for their calculations which they couldn't do just sent me loads of bills. I was getting nowhere so I contacted the energy ombudsman within 1 week I received a letter via the portal saying sorry for the way I was treated and said I owed nothing- as a pensioner that was a result as it was really getting me down. Whilst it was all going on I was paying them £111 per month until the debt was paid off