EWT Water
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Most useless service
Most useless service I have come across. I upgraded my EWT softner recently to Harveys by EWT. Installation was blocking the driveway and EWT agreed to come and fix it. EWT had agreed to send the engineer on 4th April to rectify the problem of the installation done recently. I On 4th April I took a holiday due to engineer's visit. I called several times on that day to EWT and no one responded, then called Woking number which the person helped to pass on the message. After that EWT called me to say that engineer can not come. So, I wasted my holiday. Then I agreed for 25th April rescheduled date. I clearly wrote to EWT not to cancel at last minute. And that morning, I sent a reminder mail to EWT and I did not get any reply. Again I called Woking number and gentleman passed on the message to the engineer to give me a call. Engineer called and told that his manager asked him to go for another job and said Manager had told hime that he shall be calling me to inform about the cancellation yesterday. But no one had called. After engineer's call, Manager called to say no one can come today. Then EWT gave me 3rd date of 2nd May in the morning slot. I sent an email to EWT asking about engineer visit and no response. Also,in the afternoon I called Harvey's Woking and person promised to call me about Engineer's visit and he did not call me back. At 4 o'clock EWT sent a mail about not turning up of the engineer and asked if it can be rescheduled next week. I am very disappointed by the service and EWT take customers for granted. I dont know when this shall be sorted as my neighbour has been complaining of blocking the common drive way. This is not acceptable service, thinking customers dont have any other work only EWT are busy? I am regretting for using Harveys and cant recommend to anyone.