Emuaid ™
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Customs duty
I purchased eumaid max and realised it would take some time to arrive to the UK. However I was notified that before it would be delivered I had to pay customs duty in addition to international shipping costs. I paid the fee to Royal Mail and saw on this site to contact customer service to claim this fee back. I emailed and received a prompt reply asking me to upload a picture confirming I had paid the fee. I duly did this and received an email confirming refund would be made 3-5 business days. After a week I heard nothing and emailed again but have heard nothing an no refund has been processed. Feel let down as international shipping costs should take this into account and this was not advised anytime during initial order.