Sager Electronics
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Incredibly terrible customer service
We have currently been waiting over 6 months for an order we made to be corrected. We bought 28 transformers from them, what was shipped were not transformers, not even remotely the same part. Voice mail was completely full when calling customer service. When emailed they are slow to respond. When trying to rectify the situation we were told we would need to re-purchase our order and when the incorrect items were return we would receive our refund. It took 2 months to receive RMA paperwork, which then was useless as they did not fill in customs information correctly and the courier returned the package to us. They have yet to send new RMA paperwork or issue refund despite repeated attempts at contact. For every 5 emails sent chasing this matter we are lucky to receive one back. Their warehouse sent the incorrect product and we have had to pay for the product twice over with no resolution. Avoid purchasing from them if you want any customer service or after sales care. We will certainly not be purchasing anymore from them.