Distance Learning College and Training
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Outdated, frustrating, impossible
I enrolled in DLC Training’s CIPD qualification in September 2023 expecting a professional and supportive learning experience. Instead, I encountered persistent issues that made completing the course impossible. My tutor provided inconsistent guidance, making it difficult to progress. Clarification requests were often ignored or met with abrupt responses. Assignments were repeatedly referred for conflicting reasons, with no clear direction. My resubmission in June 2024 remains unmarked as of April 2025. Calls and emails were rarely accepted, and responses to queries were dismissive and unhelpful. When I raised concerns about the marking delay, I was told in a passive aggressive manner I should have already known the timescales from a brief phone call over a year prior. Requests to change tutors due to unhelpful responses were denied, as only one tutor was available. There was no structured way to escalate issues. The content is years out of date, with expired links and no access to relevant learning resources. Pre-recorded videos were delivered by someone not involved with the course. There is a certainly irony in studying a course that emphasises the importance of good customer service and treating people with dignity and respect, only to be met with hostility, abruptness and a lack of support. Myself and my colleague who is a HR Business Partner found even the Level 3 qualification difficult to complete due to poor support and outdated materials. I strongly recommend considering alternative providers, such as Avado, who offer structured support and regular contact. This experience has been frustrating and deeply upsetting. Please avoid to save yourself from a disappointing experience.