NRMA Insurance
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Car repairs after accident
If I could give 0 stars I would. It has been horrible dealing with NRMA. My accident happened on the 21st of July and I called right away and put through a claim. I was told that the car would be ready in one week. It is now one month later and I still don't have my car. At the same time, NRMA has not determined fault as yet. Instead a month later I got an email asking for the address of the other party. On the day of the accident I spent 20 mins on the phone giving all these details. The person that was on the other side of that phone call didn't bother to take note of the details. Because of this, they can't provide a hire car. This is what happens when Australian jobs are sent overseas. I pay premium prices for my insurance and am negatively affected by the incompetency of their overseas employees!! On top of everything, my car was towed to some other repairer to be 'calibrated', without my consent. I called the original repairer to find out where my car was and was notified that they could not divulge that information. Needless to say, I have spent hours on the phone with NRMA and had to FIND THE PHONE NUMBER OF THIRD PARTY that has my car and provide it for them. I asked numerous times to be put through to someone in Australia and the employees in the Philippines refused to do so. Basically, my car was sent to a third party repairer without my consent!!! Worst insurance company ever!!!! I need to send NRMA a bill for the hours I've spent dealing with this!!!! The very worst!!!!! P.S. please do not insult me with a generic msg about contacting you on FB. You can contact me and sort out the mess!!