Consumer

Apr 1, 2024

Horrendous experience

Hello I’m contacting you about my stay it was nothing short of a disaster Firstly there were several room issues which were rectified by giving us a new room the biggest issue for me was we were out having a cigarette when some drunk men followed us in the bar talking to us so we sat with them until a separate table was available but because they smelt of something we were then kicked out they said they were staying in the hotel and followed us up talking away about what happened we went to are room they spoke to us for another few minutes and left to go to there’s from this point on we were treated like we had done something wrong we then went to the garden restaurant we were told the system was down I said I would go to reception and pay when my husband got back the manager was nothing short of rude I’ve recorded the whole conversation with him He continued to tell me this is there hotel and there is a bill which I said I would pay on check out I would like him to look into all the issues as we have spent a lot of money he continued to tell me he was not going to do so which is outrageous he then came up to the room and asked us to leave Leave for what reason we did absolutely nothing wrong and lovely to everybody we met and sorry for the other guests being rude but that’s not our fault we have had a totally horrendous experience because of your other drunken guest not down to us the wouldn’t stop talking to us we asked for our own table we were then turned down for room service it’s absolutely not good enough at all the managements response to this is shocking to top this off we had your security team chase us down the road accusing us of stealing a hair dryer we offered to unpack all our stuff for them on the street but that wasn’t good enough either I’ve recorded a lot of how we have been treated at this hotel and it’s absolutely terrible the way we are feeling is really not very nice I offered to settle my bill but was told they just want us to leave for what reason I’m totally unsure I’ve spent a lot of money and been treated in this way and no one seems to care at all there seems to be such lack of customer facing issues and it seems to me your very happy taking peoples money and not making there experience pleasant at all we met so many staff had a tour of the hotel no one had anything bad to say about us I should hope there is somebody with in this hotel that can deal with this or I will make my whole experience public also Thomas a manager is so strange to me as the only this he actually cared about is that he was in charge he’s the highest point of contact I also contacted the hotel to ask for a hairdryer on several occasions at no point did you hear a hairdryer you heard my hot brush which I showed staff at the station I’ve sent several emails with no response