Princess Cruises
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I’m disappointed
I’m disappointed, currently onboard in a mini suite with 3 adults having paid over £5.5k for a 12 day trip down to the canaries to include the top Princess Premier package. We’ve now been told we have an old version (booking in SEP 22) and don’t have the all singing all dancing inclusive package and we now needed to pay a further €80pp to upgrade to what was the highest available package when we booked! I’m afraid saying it’s version 2.0 doesn’t cut it… one of the unique selling points was the Medallion App, order what you want when you want anywhere in the ship. Unfortunately this was an additional £14.99 per head, but we paid having a disabled guest with us whom struggles to wait in line. Yesterday we waited over 2hrs for 2 drinks and when we went to guest services to complain the only resolution was 2 emails sent. One to the app ‘is there an issue?’ and another to the bar personnel ‘is this a staffing problem?’. But the drinks I ordered were still charged meaning we were over our allocation yesterday! I’m beyond disappointed and don’t get me started on searching for a seat in the evening….