Towergate Insurance
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Was A Loyal Customer - Not Any Longer!
Absolutely appalling service - after being a client for 16 years I will not use them again. I have been trying to unsuccessfully renew my company insurance policy premium with them since 9th April - their "portal" didn't work and wouldn't let me login to renew, they didn't answer the phone on three separate occasions nor call me back when I left messages, they also didn't respond to four separate emails from me asking to be contacted. Even after eventually getting through and escalating to a manager, it wasn't resolved, eventually the policy lapsed and they then made contact to refer me to their New Business Team, who quoted me £1,000 more for a new policy than my previous renewal! After refusing to pay this figure and complaining, I was put on temporary cover whilst they looked into it - I then received notification that my temporary insurance would be cancelled unless I paid the full amount of £3,200 (£1,000 more than my previous renewal) - another four weeks of chasing them I have finally got a discount, but it is still more than my previous renewal. Absoloutely shocking treatment, avoid like the plague.