Marriott Vacation Club
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I’m a new Westin Club owner
I’m a new Westin Club owner, purchasing a deeded week at Westin Nanea Maui this year with equivalent 6,265 (Westin) Marriott points plus my existing 4,000 Marriott point, totaling 10,265 total equivalent Marriott points. Therefore, my status should have been moved from Executive to the Presidential Marriott. Plus, my Bonvoy status should be titanium rather than platinum. I have contacted Marriott Vacation Club and Marriott Bonvoy about this issue on several occasions and the only information that I am receiving is that we are working on it. I also had a MVC Supervisor tell me there are no plans to convert and/or combined the points. I was shocked, totally different than the what I was told by my salesperson in Nanea. In addition, my Westin point conversion date is October 31st with no way to transfer Westin point if I wanted to. Frustrated beyond words. Currently, I’m not able to take advantage of any of the rewards that the Bonvoy Titanium or the Marriott Presidential status benefits. When I made the purchase. There was an offer, there was acceptance, (which I have paid) and there has been no consideration. They (Westin & Marriott) have received my money on time but are unwilling to provide the status and benefits they’ve promised. Plus my annual fees are coming up soon, and I got Butkus for my purchase. I’m so frustrated, this purchase should have been fun. It hasn’t been fun. I’m not happy. Ed