Transavia
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Poor service
Transavia broke my suitcase. Because it was a gift and I didn’t have a receipt, they offered me only €5 compensation, which is completely unreasonable. They were very slow to respond and kept assuring me they would sort it out. Because of this, I didn’t buy a replacement straight away and ended up having to travel around Senegal with a broken suitcase, which was extremely inconvenient. As it wasn’t reasonable to travel back home with a broken case, I eventually had to buy a new suitcase myself, completely out of pocket. Poor customer service and poor handling of damage claims. I would not recommend this airline.