Mark Israel

Jun 20, 2019

Bad service and unusable website

I purchased a ticket and paid extra to be able to make a change if required. When I then needed to make the change, it became a nightmare to exercise that option. At the end I did get it, but after a battle. I also hate the way their hotels bookings works. The site believe it or not does not show the number of stars the hotel has. So you can only go by users' ratings, which is insane. A 1 star hotel with great ratings shows up as 5 star. So you never know what you're buying. Just a poor experience overall. Inexcusable considering they've been around for so long.