Cambridge Water
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Utterly Useless Company
Cambridge Water decided to increase my direct debit by 300% - no text, no email, no letter. Only discovered by chance by logging onto my bank's website. As they obviously can't be trusted to handle direct debits honestly & responsibly I cancelled it - I eventually got through by phone & said I would pay bills in future when they became due. I was originally told I was £71 in credit the their website showed I owed £343.47 - I paid this on on 18 April to clear any arrears & was promised a full bill showing how I came to owe this amount. Nothing received. Phoned them today & asked again for receipt and bill details - instead received another bill for £95.89. No explanation about how I used this in less than a month or any bill details. Utterly, utterly useless company. Easily the worst I've ever dealt with in any sphere. I'm not paying them any more money until they explain how I'm supposed to have run up such arrears. They can take me to court if they want, I'll happily go there and tell them how execrable this shambles of a company is.