Lebara Mobile (FR)
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MONEY TAKEN FROM BANK WHEN AUTO-RENEW OFF AND RUDE CUSTOMER SERVICE!!!!
I paid for SIM with plan online which has never arrived, it hasn't been solved when I mentioned then forgot all about it as I was working all the time. I use Lebara as my secondary phone just when I need to call abroad. I've had auto renewal OFF but today Lebara took money..renewed my plan! I chatted to customer service so let's see if the refund will reach my bank account! I mentioned never arrived SIM and lady on thw chat asked me for transaction ID it took me time to find it and she wanted to call. I said I can't talk before I'm awaiting important call...she called!!! Then was rude on the phone, interrupted me, didn't let me speak! I couldn't understand everything she was saying either!!! I cut the call because it was awful continued conversation sounding like angry bird telling me off pr something!!! She knew I was waiting for that call...she them called 4 more times even that I rejected!!! I had to block it. Awful company