White Stores - The Outdoor Living Store
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False Advertising, No Installation, 3 Weeks with No Update – Avoid
I placed an order with White Stores on 2nd July (Order No: 000543600) for a pergola with installation included, advertised with delivery in 7–9 working days. The pergola arrived 3 days late, but I accepted a goodwill gesture offered by White Stores to make up for it. However, the real issue began after delivery. We are now in week 3 since the pergola arrived and I have still had no installation and no update. White Stores failed to pass on the premium installation request to the installer (Byeway), so the installation never got scheduled. I’ve followed up multiple times, but there has been zero progress. To make things worse, when I checked their website again, installation is no longer available for my postcode, even though it is for other areas—and the price has now increased by £50. This feels like a clear case of false advertising and a serious lack of accountability. I paid for a full-service product with installation, and weeks later, I still don’t have what I paid for—or even a timeline. Very disappointed. Would not recommend White Stores if you’re expecting reliable service, accurate delivery windows, or proper follow-through on installation.