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Energy Ombudsman
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I was having problems with OVO…
I was having problems with OVO regarding a debt that was on my account, even though I am a PAYG customer, so I contacted the ombudsman people who investigated this and put in remedies for OVO, however the ombudsman people were happy with the evidence provided even though I wasn't, the process should of been handled by the 3rd April 2025, however the case finally got closed on 25th April as like I previously stated they were happy with the evidence provided, I feel that the case handler just lost interest in this and wasn't bothered at all, so 22 days after the initial deadline and no apology from the ombudsman people, and in my opinion OVO have got away with the initial complaint.