US Water Systems Inc
View company profile →
Ordering frustrations.
Although US Water does carry excellent products, I can't say that my experience in trying to purchase them was easy. After several attempts at ordering replacement R.O. filters from their website failed due to the website failing to recognize my password and no response to several email requests for password confirmation or reset, I resorted to calling in my order. The phone ordering went more smoothly, and my credit card was billed immediately. However, I am still waiting for delivery. After waiting more than 10 days without receiving a shipping confirmation, I called to inquire, only to find out that one of the filters was backordered. I was told that they had just arrived, my package should be shipped soon, and I would receive an email notice as soon as it ships. That was Friday. It is now late Tuesday and I still have not received a shipping notice. The products may be good, but customer service is extremely poor.