NOX Hotels
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Avoid like the plague
My gosh - wish i had read these reviews before. Booked online. NOX Waterloo. Arrived and was asked for a passport or drivers license - I've never been asked for either in a UK hotel before. Had to email a copy of it. Was then asked for the physical credit card, despite having paid in advance so no payment needed to be made. Had no intention of running up a tab - usually you are just told you have to pay for extras as you go. Regardless, was told to email a copy of my full credit card statement for the last month including my home address. So now they would have a copy of my driving license and a credit card statement with all my details. Alot of alarm bells ringing - data protection issue and potential ID fraud. Left without providing them. Attempt to resolve via "customer services" have proven fruitless. Cost of hotel not refunded and had to pay for another hotel that night (who didn't request ID or a physical card). Something very weird here.