EF Educational Tours
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Good trip, time consuming claims process
The Japan trip for my two kids was delayed by the airline, which was not the fault of the EF Tours. But, the applications for refunds because we had trip insurance was quite tedious. Depending on how fast and how much the claim is processed, I would rate even lower if there is a hold up of any kind. IF it wasn't for the efforts of our group leader, the trip might've been totally cancelled...she spent hours, literally, on the phone getting the group back on track. This should not happen. There should be expedited assistance for these situations and refunds should be processed quickly and in full by EF Tours. That would be the kind of service that rates 5 stars, and guarantee repeat customers for the future.