Scenic Luxury Cruises and Tours - UK
View company profile →
Gems of the Danube
Gems of the Danube - August/September 2022 - aboard Jasper Quite simply - an awful experience. Service was certainly below standard. We had a Deluxe Balcony Suite with butler . . who we never saw or heard from after showing us to our suite. Suite was cleaned daily, but they would not/did not remove dirty dishes and glassware. We had to put it on the floor outside our room. The towels provided were frayed. Not what I would expect from a “6 star” cruise. The staff never smiled. Nothing was ever said, but they did not seem happy. We took our concerns to the Hotel Manager on day 2, who after a couple of minutes listening to our concerns, simply walked away. We are not picky travellers, but we do expect value for the cost, and we did not receive this. The food! Not much of a selection, and what was available was sub-standard. I am not a chef, but the roast beef served at one meal . . . well I would be embarrassed to serve it to guests in my home. The customary survey at the end of the cruise was taken down online before we could complete it. We have contacted the head office after our return home, but have yet to hear a response from them. Sadly, our concerns were not alone, as several of the other guests had similar concerns/complaints. While this was our first cruise with Scenic, and also our last, other frequent clients of Scenic’s also said the service and food was well below par. It makes one wonder what the future holds in store for Scenic.