The One Broadband
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Awful Customer service
I have been moved from Octaplus to the One broadband and I must say that they have been shambolic, First I admit my fault as I did not realise that I had been moved causing me to miss a payment due to me not recognising the payment from my bank I canceled it. Rightly so I had my internet cut off, however, this is where I have the issue. I am unable to call them as their is an automated response saying they are busy and telling me to email. When I have tried to email them I have had to wait 3 days for a response. I have paid my bill and emailed them to reconnect my internet however I waited again for 3 days to be told that I need to pay my bill even though I have used the payment link. The email is generic and has not responded to my questions asking why I have been asked to pay again. This now means I have been without internet for over a week due to this pathetic company's wiliness to not talk to there customers would never recommend them to any one as I feel like I would have a better chance at getting blood out of a stone than getting to talk to a person. Will be changing my internet provider at the earliest opportunity.