Economy Energy
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Shocking how bad they are
Looked for reviews of this company as I'm owed hundreds of pounds after leaving them 4 weeks ago. I've never had to wait more than a week or two for a final bill following a switch from any other energy provider so after 2 weeks I contacted them to ask where the final bill was - told it could take 6-8 weeks!! And just to' rub salt into the wound' - they've gone and taken another months payments by direct debit from my bank account despite being hundreds in credit & they no longer supply my gas & electric. So when I signed up they took 2 months payments and have since taken 4 further months payments - they've had half of an average annual charge from me....... for 3 months of summer usage!!! Having read these other reviews I am shocked that the regulator is not stepping in to insist that they start operating to acceptable standards. (and by the way, the reason for switching away from them after only 3 months - they notified me they were increasing my tariff by a staggering 25% for the Electricity and 68% increase for the Gas!) AVOID AVOID AVOID - you WILL regret it!!