M M

Oct 13, 2025

Would definately not recommend

We were referred to Pet Medics by our regular vet, and unfortunately, our experience was extremely disappointing. From the start, the staff showed very little empathy, and the first topic of conversation seemed to be about money rather than our pet’s wellbeing. Communication between staff members was inconsistent while our cat was under their care, leaving us confused and frustrated. When we raised our concerns with Ben Dixon, who we understand is a senior vet, his response was defensive and dismissive rather than understanding. If this attitude comes from senior staff, it’s sadly unsurprising that it filters down through the team. What concerned us most was the lack of proper documentation — no scan images were taken, and we were simply told to take their word for the diagnosis. This level of incompetence is unacceptable, especially in a place trusted with the care of beloved pets. Based on our experience, I would not recommend Pet Medics.