Osmio Water
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Was a great company
Was a great company! They no longer have an engineer for callouts. We have had the BMB 20 system for 3 years. We changed the first round of filters ourselves and it was a pain to do and the machine has been working strangely ever since. When we had to change the filters this year I wanted to pay for an engineer to do it and also sanitise the system but they no longer offer this service and sent me a sanitisation instructional video for a different system. Also our pump has been leaking and when I emailed the company I was told it probably needs replacing and to buy a replacement pump. So not only is sanitising and replacing the filters a pain, now we have to replace the pump ourselves! Really disappointed in the customer service.