jes

Aug 27, 2023

i hope things got better since our crappy experience

we arrived to collect our vehicle, it wasnt ready and we had to wait for well over 2 hours for it to be ready. early on during this time our daughter broke her arm while playing and was very distressed but we still had to wait, along with many other customers - such a long wait and the poor guy that was serving us was all alone was just slammed - please get more staff when you have busy days, and allow time to get vehicles properly cleaned before you re-book them! such bad time management!! (we where offered the staff members car to use to go to see a doctor but after finding out that the wait for a doctor would have taken upwards of 5 hours so we chose to wait for our car and find a doctor out of the auckland area where the wait times where less lengthy and we could get partway to our destination.) when we got the car it smelled like urine - it continued to smell like this for the first 2 days before finally fading off. drop off was a longer affair too - i was late for my flight because as i was waiting to drop off the car (i had allowed extra time to do this given the ordeal of car collection, but it made no difference at all. as i was in line in the que a couple arrived, where jumped through the que by staff and given preferential treatment and where on their way in their rental car while i waited to be served along with 2 other people. it was a pretty bad experience all around to be honest and i expected alot more. we will not be back, and we will not recommend your service. we leave next week for another trip involving a different rental car company and i am interested to see how that goes, it could hardly be worse than the experience we had with lucky car rentals...which was rather, unlucky and unfortunate! (couldnt recal exact date but it was sometime in november 2022)