Cluey Profits Increase Caliber of Tutors Decline
I started using Cluey Learning 3 years ago. If there was an issue you spoke to a person and it was resolved. People have now been replaced by an automated call system that sends you on a loop directed to their Hub. The Cluey Learning Hub is not capable of thinking independently and can't resolve complex issues and neither can the online chat system. If you have dealt with Australia Post's automated call system recently, this is how Cluey Learning functions now. So if you enjoy dealing with Australia Post you will love calling Cluey Learning and going on a continual loop when all you really need is to speak to a person and achieve a good resolution. Cluey Learning also owes me at least 6 tutoring lessons that had to be cancelled due to the tutor being unavailable. Cluey is happy to debit the account 2 weeks prior to designated lesson but takes months and/or weeks to credit the account. Some credits have still not hit the account from the beginning of this year. Numerous emails and texts messages to Cluey Learning and the Accounts Dept go nowhere. For the 3 years at Cluey Learning my request has always been for a skilled teacher to tutor my child, if that teacher is unavailable don't assign me a Uni student that I have not agreed on and expect me to pay for Cluey Learnings lack of resources. Is 3 years not enough to get it right? Cluey Learning tutors do not offer any support in between tutoring sessions. Other Tutoring Services offer students the ability to email their tutors in between tutoring sessions regarding assessments, exams and homework, Cluey Learning does not allow you to contact your tutor outside your tutoring time slot. If you email the tutor via the Hub it is either disregarded or not passed onto the tutor. It would seem that Cluey Learning's primary objective is to increase their profits at the expense of educating the leaders of tomorrow. I cancelled my enrolment today via the Cluey Hub as I do not support this tutoring platform. If you want to build your child's confidence or excel in a particular subject do yourself a favour and look somewhere else.