ACIS Educational Tours
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I was a member of Modern European…
I was a member of Modern European Cultures that took off March 11, 2020. Unfortunately, this company has provided me with the worst customer service experience and endangered my group members' health by not cancelling our trip after I literally begged them to. ACIS, disregarding a worldwide pandemic, flew my group, the last group from United States out to Europe and has put us through great struggles in four days. The tour was supposed to take us to London, Paris and Barcelona and the duration of the tour was supposed to be from March 11- March 19. On March 10th, with most of the governments worldwide making major changes about traveling and the rapid increase of the COVID 19 cases, I contacted ACIS customer service to inform my concerns about this tour and in some sort of compensation, I asked for the cancellation of this trip. However, my concerns were completely ignored and I was told that there will be no refund. Having to go through incredible hard time paying off this trip, I did not want to throw my money out so I had to go to the trip. ACIS, not only cancelled two destinations on this trip, they have also shortened it to four days which included the traveling as well. However, most importantly, ACIS, RISKING my health, ignoring the WORLDWIDE PANDEMIC, has put me through incredibly challenging, psychologically damaging, and very stressful four days. I now am seeking psychological assistance after this trip and still have incredible concerns and stress. ACIS is responsible for a huge damage both financially, physically and psychologically in my life. After putting our group through hell, they gave us $450 back from a $4000 trip. This company is not trustworthy, not caring and most importantly not honest, they valued the financial factors over health and they gave us the most troubled experience of our lives. I will never travel with this agency nor do I recommend it to anyone.